Support, safety & compliance.
One platform.
SupportOS unifies customer support, trust & safety, and regulatory compliance into a single operating system — with AI-powered triage, mandatory CSEA workflows, and Ofcom-ready reporting.
14-day free trial · Credit card required · Cancel anytime
Open tickets
247
-12%
Avg. response
4.2m
-28%
CSEA cases
3
Active
SLA compliance
98.4%
+2.1%
Trusted by regulated platforms
The problem
Compliance shouldn't be a scramble
Most platforms cobble together helpdesks, spreadsheets, and shared drives to manage safety obligations. It doesn't scale — and regulators know it.
Scattered tools, scattered evidence
Safety cases live in one tool, support tickets in another, evidence in email attachments. When Ofcom asks for a chain of custody, you're stitching screenshots together.
SLA deadlines you can't track
CSEA referrals have strict timelines. Tracking them in spreadsheets means someone eventually misses one — and the consequences are severe.
No audit trail for AI decisions
Using AI to classify content without logging the decision, model, and confidence score? That's an unauditable process regulators will flag immediately.
Platform
Everything you need, nothing you don't
Purpose-built for platforms operating under the UK Online Safety Act. Every feature is designed around compliance, audit-readiness, and operational speed.
AI-Powered Triage
Multi-tier AI classifies tickets by category, priority, and intent in seconds. Drafts responses, suggests actions, and escalates what it can't handle.
CSEA Detection Pipeline
Mandatory, un-skippable workflow for child safety incidents. Automatic NCA referral generation, evidence packaging, and SLA tracking with platform-enforced minimums.
Evidence Preservation
Immutable storage with S3 Object Lock. Every access logged with IP, timestamp, and purpose. Full chain-of-custody that stands up to regulatory scrutiny.
SLA Engine
Per-tenant configurable timers with breach alerts. CSEA-related SLAs have platform minimums that tenants cannot loosen. Real-time dashboard with live countdown.
Transparency Reports
Generate Ofcom-ready transparency reports with a single click. Incident metrics, enforcement actions, AI decision logs, and compliance scoring — all pre-formatted.
Agent Actions
AI agents that can check accounts, issue refunds, and escalate cases — with configurable risk levels, pre-conditions, and human approval gates for high-risk operations.
Knowledge Base
Vector-search powered article matching. AI cites relevant help articles in drafts. Manage and version articles per tenant with embedding auto-sync.
Audit Trail
Every action — AI classification, human edit, status change, enforcement decision, evidence access — logged to append-only tables. Searchable, exportable, permanent.
Multi-Tenant Isolation
Row-level security at the database layer. Every query scoped by tenant ID. Data never crosses boundaries — enforced by infrastructure, not just application code.
How it works
From inbox to Ofcom report in three steps
SupportOS automates the entire lifecycle — from the moment a message arrives to the compliance report you hand to the regulator.
Ingest
Emails, webhooks, and user reports flow into a single queue. Every message is deduplicated, authenticated, and timestamped before anything else happens.
AI Triage
A multi-tier AI pipeline classifies, screens for priority offences, drafts responses, and routes — all in under 4 seconds. Humans stay in the loop for every high-risk decision.
Act & Report
Enforce your Terms of Service, preserve evidence in tamper-proof storage, generate NCA referrals, and export Ofcom-ready transparency reports — all from one screen.
By the numbers
Built for speed and scale
<4s
Average AI triage time
From ticket ingestion to category, priority, and draft response
98.5%
SLA compliance rate
Across all tenants with active CSEA and support workflows
73%
Auto-resolution rate
Routine tickets resolved without human intervention
100%
Audit coverage
Every AI decision, human action, and evidence access is logged
“SupportOS replaced four separate tools and gave us an audit trail we can actually hand to a regulator. The CSEA workflow alone saved us from building months of custom tooling — and we know it can't be bypassed.”
James Richardson
Head of Trust & Safety, Dating Frame
Regulatory compliance
Ready for Ofcom. Out of the box.
SupportOS was purpose-built for UK Online Safety Act compliance. Not bolted on as an afterthought — the entire architecture, from database schema to AI pipeline, is designed around regulatory requirements.
Mandatory CSEA workflows
Hardcoded detection and reporting pipeline that tenants cannot disable or bypass.
Immutable evidence chain
S3 Object Lock with compliance mode — records cannot be modified or deleted, ever.
NCA referral automation
Structured referral generation with all required fields, packaged for National Crime Agency submission.
Append-only audit tables
No update or delete operations on audit records. Every action logged with actor, timestamp, and context.
AI decision transparency
Every AI classification includes model, confidence score, token usage, and duration — fully auditable.
Compliance Status
All passingPricing
Simple, transparent pricing
No per-seat charges for agents or compliance tools. Pay for the capacity you need.
Starter
For platforms getting started with compliance
- Up to 5,000 tickets/month
- AI triage & auto-draft
- CSEA detection pipeline
- SLA engine with alerts
- Basic transparency reports
- Email + webhook ingestion
- Knowledge base with vector search
- 5 team members
Professional
For platforms with active compliance obligations
- Up to 50,000 tickets/month
- Everything in Starter, plus:
- NCA referral automation
- Evidence preservation (S3 Object Lock)
- Agent actions with approval workflows
- Custom AI prompt templates
- Remove 'Powered by SupportOS' branding
- Expert onboarding session
- Unlimited team members
- Priority support
Enterprise
For regulated businesses needing full control
- Unlimited tickets
- Everything in Professional, plus:
- SSO / SAML authentication
- Dedicated infrastructure
- Custom compliance workflows
- Regulatory advisory sessions
- SLA on platform availability
- Custom data retention policies
- On-premises deployment option
Stop scrambling. Start operating.
Get your platform compliant with the UK Online Safety Act in weeks, not months. Start with a free trial — credit card required.
14-day free trial. Credit card required. Cancel anytime.